Author Archives: Andrew Karpie



TalentNet: Vendor Analysis — Solution Overview, SWOT, Tech Selection Tips, Analyst Summary

This Spend Matters PRO research brief provides an introduction to TalentNet, a direct sourcing and brand-based talent acquisition solution. It’s a software-as-a-service offering that enables businesses to attract, assess, onboard and manage contract workers — and now, permanent workers.

TalentNet falls within the solution category that Spend Matters refers to as Direct Sourcing of Workforce/Services (DSW/S). The company has recently expanded its solution to support direct sourcing of permanent employees as well as contract workers.

TalentNet was covered in the Spend Matters SolutionMap for software solutions that enable businesses to direct source and manage their contract workforce and small service providers (where it was mapped as a SolutionMap Value Leader (upper right quadrant) for our Nimble, Deep, Turn-Key and Global personas).

In An Executive’s Guide to Direct Sourcing of Contract Work/Services Part 1, Part 2 and Part 3, Spend Matters covered the modern concept of direct sourcing; the emerging, digital direct sourcing ecosystem; enabling direct sourcing technology solutions; and practice notes for executives moving in this direction. TalentNet is a pure-play, purpose-built technology solution provider that has pursued its own differentiation direction, as we will discuss. 

This Vendor Analysis takes a closer look at TalentNet, providing an overall understanding of the company and its solution, a summary assessment of features and functions, a company SWOT analysis, and a selection checklist for companies that might consider TalentNet.

New solution Fiverr Business continues Fiverr’s up-market move, helps teams collaborate remotely with freelancers

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Fiverr International Ltd., the online freelance services marketplace, announced the launch of Fiverr Business. The new subscription-based solution provides a way for larger, buy-side organizations to engage and work with freelancers. As such, it is a step up-market for Fiverr and a way to respond to a market adopting remote work models amid the coronavirus disruption.

Renhead: Vendor Analysis (Solution Overview, Strengths/Weaknesses/Opportunities/Threats, Tech Selection Tips)

This Spend Matters PRO Vendor Introduction offers a candid take on Renhead and its capabilities that help companies (and their MSPs) manage their sourcing of both contingent and permanent workers. The brief includes an overview of Renhead and its solution offerings, a summary solution evaluation, a SWOT analysis and, lastly, a tech selection checklist for companies that might consider the provider.

The Contingent Workforce and Services (CW/S) Insiders’ Hot List: September 2020

Welcome to the September 2020 edition of Spend Matters Insiders’ Hot List, a monthly look at the contingent workforce and services (CW/S) space. For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments in the CW/S space.

In the last Hot List, we covered key events and developments that took place in July 2020, including the launch of the SAP Fieldglass External Talent Marketplace, service procurement solution Medpricer becoming Conductiv, Wazoku acquiring Innocentive, and developments in the emerging group of “neobanks” serving freelancers and small providers.

So, was August a hot month? Temperatures were high, certainly in the U.S. But in terms of new developments and innovation in the CW/S space, the heat and the beat goes on in both the northern and southern hemispheres. So let’s check out the hotspots.

Zivio solution overview: A new offering for services sourcing and spend management

The UK-based software company Talon (officially Talon Operating Ltd.) has launched a new service/SOW solution called Zivio.  The company also offers Talon, a direct sourcing and FMS solution, that is covered in Spend Matter’s Direct Sourcing of Workforce/Services (DSW/S) SolutionMap.

Spend Matters has been following the contracted service/SOW solution market segment for some years, including identifying new solutions.  We recently had a chance to talk with Talon Operating’s CEO and co-founder, Jonny Dunning, to get the lowdown on Zivio, including a walkthrough demo.

This Spend Matters PRO analysis will begin with some background on the sourcing and management of noncontingent-workforce and contracted services. We will then discuss some of what we learned about Zivio.

Fiverr’s Q2 2020 financial results soar, driven by coronavirus freelance activity and other factors

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Amid the workforce disruption of the coronavirus crisis, Fiverr’s Q2 2020 revenue grew by 82% over revenue in Q2 2019, and the company achieved positive adjusted EBITDA for the first time, said the online freelancer services marketplace and ecosystem in announcing its latest financial results Wednesday.

Upwork’s Q2 2020 financial results demonstrate resilience amid COVID-19, but investors want more

Upwork, the online freelancer marketplace and workforce solution provider, released its Q2 2020 financials. The results reflect that the company has shown resilience in the COVID-19 pandemic to date. And management views the current shift to remote work and the need for a more flexible workforce as positive leading indicators for the business. But investors appeared to be less optimistic.

The Contingent Workforce and Services (CW/S) Insider’s Hot List: August 2020

Welcome to the August 2020 edition of Spend Matters Insider’s Hot List, a monthly look at the contingent workforce and services (CW/S) space.

Starting with this issue, due to the discontinuation of our Spend Matters Plus+ subscription, the Hot List will now be available to PRO subscribers only.

For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments in the CW/S space. In the last Hot List, we covered key events and developments that took place in June.

In July, even though we were experiencing the compound effects of the coronavirus surges throughout the U.S. and the uncertain economic recovery (V-shaped or otherwise), the innovation and new developments in the CW/S space did not stop. With the bane of COVID-19, new solutions and combinations are starting to appear and will no doubt continue to do so because the economy requires many adaptations and innovations to reach some kind of new steady state in — probably the best-case scenario — 2022. Necessity did prove to be the mother of invention.

Though still a slower summer month, July did witness some key developments in the space, including a surprise from SAP Fieldglass. So let’s take a stroll.

Online marketplace Fiverr now worth over $3 billion

The share price of Fiverr, the online freelancer service marketplace, reached $91.39 at the end of Wednesday’s trading session. At that price, the company (which went public in mid-June 2019) was valued at $3.21 billion, for a revenue multiple of about 10X, based on our scratch pad 2020 revenue projection.

An Executive’s Guide to Direct Sourcing of Contract Work/Services (Part 3) — What To Pay Attention To

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Direct sourcing of contract work/services is an emerging, alternative way of tapping into pools of contract workers and service providers that are not available through established sourcing channels provided by procurement. Senior executives may be hearing more about this phenomenon, or their organizations may already be embarking on an initiative. As such, a clear understanding of today’s direct sourcing of contract work/services may be needed. This three-part series is intended to help executives to get a leg up.

Part 1 of the series discussed how direct sourcing today is different from the past and what it is now. Part 2 reviewed the landscape of direct sourcing solution providers and looked at some of the purpose-built technology solutions available today. This final Part 3 offers executives suggestions on what to pay attention to if they or a part of their organization begins moving in this direction.

Q&A: ‘Unless procurement takes a different view to management of services spend, it will continue to be difficult to get it right’

gig economy

A recent study suggested that most companies’ contingent workforce management (CWM) programs are not doing very well at managing the sourcing and consumption of services. That raises the question of whether some approaches to services spend may be better than others.

We talked with Jon Kesman, Head of Procurement Solutions at Allegis Global Solutions (AGS), to get his perspective on what are some of the problems with current approaches within CWM programs and what may be needed to overcome them.

“Unless procurement takes a different view to management of services spend,” Kesman told us, “it will continue to be difficult to get it right.”

In the following Q&A, Kesman further explains his viewpoint and elaborates on what may be more effective ways to manage the procurement of services.

An Executive’s Guide to Direct Sourcing of Contract Work/Services (Part 2) — Technology

Direct sourcing is a popular topic among contingent workforce practitioners today, and a significant number of organizations are either looking into it or starting to do it.

But there is a lot of confusion about the concept.

This three-part Spend Matters PRO series tries to put direct sourcing into perspective by offering executives a way to break it down in an observation-based, meaningful way.

In Part 1, we covered how the direct sourcing of contract workers and services has changed over the past 10 years, what it is today, what benefits it offers and what the emerging “direct sourcing ecosystem” consists of. We explained that the direct sourcing model, which has been taking shape in the last five years, is notable in a number of ways:

  • It is very much intertwined with digitally enabled self-service trends, new but maturing technologies (e.g., cloud, mobile, data analytics, AI, etc.), and the ongoing unfolding of enterprise digitalization.
  • It is a new and different sourcing channel, which can be looked at on three levels: program, process and technology.
  • It is part of an emerging digital ecosystem that includes:
    • “Buy-side” organizations
    • Established cloud, broadband and near ubiquitous wireless/mobile infrastructures
    • Millions of digitally connected contract workers and small service providers
    • Pure-plan providers of purpose-built enterprise technology solutions
    • Providers of IC-compliance/AOR and/or payroll/EOR services;
    • Multi-line contingent workforce BPOs (i.e., MSP/RPO),
    • Providers of digital work/services platforms (e.g., marketplaces, contest sites, etc.)
    • Contract worker sourcing specialists
    • Other supporting services providers (e.g., background checks, insurance, payments)

Part 2 of this series examines purpose-built enterprise technology solutions that are focused specifically on the direct sourcing of work from contract workers and/or services provided by small-scale service providers (SSPs). The focus is on what technology solution providers are in the market today, what these solutions do and how they differ in potentially important ways. We do this based, in part, on our SolutionMap demos and discussions with solution providers.

Part 3 will consider the implementation of direct sourcing programs and provide some guidance on what to expect.